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Phil's avatar

My wife and I have a scheduled cruise aboard the Norwegian Pearl, which is set to take us from New England to Canada on September 15th. Hurricane Lee is currently on a direct path that intersects with every destination we have planned, including Bar Harbor and Halifax, with our final stop in Quebec City, Canada. Norwegian Cruise Line has not provided any updates or information regarding the status of our cruise, leaving us uncertain about whether it will proceed as planned. When we contacted the Norwegian call support line, they stated that they have no information on this matter. On various online forums, we've noticed a significant number of frustrated cruise passengers who are facing the same dilemma—uncertain whether to cancel their inbound flight to Boston or their outbound flight from Canada. This experience has been by far the worst in terms of customer service among all the cruises I have been on.

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Lincoln Millstein's avatar

what's the latest? Did you hear anything?

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Phil's avatar

Lincoln, I have managed to get in contact with a passenger that just boarded the NCL Pearl, in Boston, and he is saying the cruise staff has no information or updates on whether the cruise is still sailing. He said that there is mass confusion among the passengers and staff with no one providing any information.

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Phil's avatar

Norwegian Cruise Line (NCL) continues to maintain silence regarding the cruise's status. Currently, they are allowing passengers to board the ship, and it appears they will remain in Boston for the next two days if the cruise is not canceled entirely. Unfortunately, all the ports along the itinerary have closed their harbors, leaving us completely in the dark about NCL's plans. There have been no notifications, alerts, or messages whatsoever regarding the cruise's status. This experience has, without a doubt, been marked by the most abysmal customer service I've ever encountered. I guess when it comes down to it, we really don't matter and it's all about their bottom line.

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Diane M's avatar

In the same boat. We’re supposed to leave on 9/17 out of NYC for a New England/Canada sailing. No updates. Norwegian has a canned answer saying itineraries aren’t affected. Yeah right. Im guessing this is so folks don’t cancel en masse. All O do know is I will Never sail w Norwegian again bk of poor customer response.

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Phil's avatar

I'm in total agreement with you that we will never sail with Norwegian! Our cruise is slated to set sail, through a hurricane, in 22 hours, and still, absolutely no update, no alerts, no notifications. The only message we received is to watch the "Pre boarding safety video" for the 4th time...

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Ted Leisenring's avatar

If the island gets as much rain as predicted the poor Carriage Roads will suffer big washouts. Sadly the drainage systems Rockefeller designed were not sized for major events like this and the freak storm in 2021.

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Henry Jordan's avatar

Gosh. What can’t climate change solve?

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